Building Futures Education is committed to ensuring you receive training, assessment and support that meet your individual needs. To achieve this, we need to know what your needs are.
If you at any point through-out your course require any assistance or support please discuss these needs with the RTO Manager. The Building Futures Education staff and we will do our best to help. If you have any special needs, including language and literacy (LL&N), learning, mobility, visual impairment or hearing please notify staff as soon as possible, preferably at the start of your course, to allow us to cater for any of your needs. If you do not tell us about any condition that may affect your learning, we may not be able to assist you if the need arises.
You will note prior to beginning your course, you were invited to participate in a LL&N assessment. This assessment helps our team gauge any assistance you may require during your time at Building Futures Education. The Enrolments Officer will review the results, and pass any concerns on to the LL&N specialist, who will provide assistance.
Note that any information you tell us in relation to your needs will remain confidential and only used to support you.
We value that it can be difficult time find the time to spend studying; to assist our head office is open Monday to Fridays from 8am until 4pm with a trainer on site to assist your needs. You may organise time to spend with your trainers to receive support and one on one time.
Please contact the RTO Manager for more information [email protected]
Learners requiring counselling or support should discuss the matter with their trainer. The trainer will assist where possible, and in the event that further action is required, refer the learner to the RTO Manager, or alternatively, the learner may wish to contact the relevant organisation themselves.
Monitoring and reviewing the support services provided to, and accessed by learners, forms part of Building Futures Education commitment to continuous improvement. Where support services are used, Building Futures Education will collect and analyse stakeholders’ feedback about the Building Futures Education overall performance and the effectiveness of the support service. Feedback is collected informally via discussions with the learner and where issues are identified and Improvement Request Form can be completed.
Feedback on support services provided to, and accessed by learners, forms part of the Learner Questionnaire Form. These forms are collated and analysed to identify opportunities for improvement in the provision of all training and assessment services delivered by Building Futures Education.